Frequently Asked Questions
• DOES ALL ABOUT BOUNCING LLOYDMINSTER HAVE INSURANCE?
Yes! We carry a 2 million liability insurance policy. Please note that all individuals and/or companies that rent from All About Bouncing Lloydminster are required to sign a rental agreement / waiver form prior to setting up the equipment. We cannot set up the inflatable’s until the rental agreement / waiver has been signed.
• WHAT IS THE DIFFERENCE BETWEEN A PRIVATE EVENT AND A PUBLIC EVENT?
Private events are typically birthday parties, club social events, bbqs, etc. Additional insurance from AEDARSA (Alberta Elevating Devices & Amusement Rides Safety Association), is required for public events, thus the increased cost. “A public event, as the name suggests, could refer to any event open for the general public. Exhibitions, expositions, fairs, festivals, entertainment, cause-related, fundraising, and leisure events are all examples of a public event. Any event that is a one-time or periodic, free or ticketed, cultural, charitable or cause-related, and conducted for the purpose of attracting revenue, support, awareness, and/or for entertainment purposes, and created by and/or for the general public is generally referred to as a public event.”
• HOW SAFE IS IT TO RENT A JUMP HOUSE?
As with any activity involving small children, adults must supervise the activity. Please refer to the instructions and guidelines listed on your rental contract and on the unit itself. It is important that all users follow the rules listed.
• ARE ALL INFLATABLE COMPANIES THE SAME?
Please make sure that you are renting from a company that carries 2 million liability insurance and that has been inspected and certified with AEDARSA, like we are! This Alberta governing board insures that the inflatable that you are renting meets the highest industry standards in Canada for commercial use. Each bouncy castle is manufactured with “lite n strong™, fire resistant vinyl. Holding up to 1000 lbs. of weight!
• HOW MANY PEOPLE WILL IT HOLD?
All of our Inflatable units hold up to 1000 lbs of weight. We recommend the following:
• DO YOU DELIVER AND SET-UP? WHAT IS THE COST?
Absolutely! Our courteous drivers will deliver and set up each Bouncy Castle, slide or sumo suit set and ensure that they are clean and in good working condition well before your party starts. We will also come back to take it down after the party is over. Set up normally takes about 10-15 minutes, and take down is about 15-30 minutes. This service is included in your rental cost within the City of Lloydminster. There is a $3/km delivery charge for delivery to all other locations based on the kms from our location.
• CAN I PICK UP THE UNIT AND SET IT UP MYSELF?
Yes! We understand that the delivery cost to many out of town areas can be costly. We want your children to still enjoy our Inflatables and so to accommodate you, we allow pickups! You are given detailed instructions on how to the set up our inflatable units safely. We also supply all the equipment required to secure the unit and ensure the safety of your children. The same rules of instructions for the bouncy castles apply to you, and as a responsible adult you will make sure that your children are as safe as we would!
• DO YOU REQUIRE A DEPOSIT?
All we need to know is the date, time & location of your event as well as the Inflatable that you would like to rent. Securing your rental with a credit card number is not required, though we do reserve the right to request this. We will collect payment on the day of the party when we set up.
• WHAT IF I NEED TO CANCEL MY RESERVATION?
No Problem. Just give us a call, you must do so at least 72 hours in advance. There is no cancellation fee. However, we would appreciate as much notice as possible so we have a chance to rent your reserved inflatable to someone else as we typically have a waiting list.
• WHAT IS YOUR POLICY IF THERE IS INCLEMENT WEATHER?
Inflatables cannot be used if there are winds, including gusts of 30 km/hr or more. (This does happen in windy Alberta……), and they cannot be used in the rain. It would not be safe for your children. We therefore reserve the right to cancel, should the weather be unfavorable. If the weather looks like it will be unsafe prior to delivery, we will call you and discuss whether we should cancel the rental and reschedule your event. If we set up the unit, and the weather later turns inclement (rain or higher winds), we will pick up the unit according to schedule. However, in this event, no refund will be given.
• ARE YOUR UNITS CLEAN?
All of our inflatables and equipment are cleaned and serviced after each day. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products. You owe it to your kids to ensure you are renting from a reliable and registered company.
• DO I NEED TO CLEAN THE BOUNCY CASTLE WHEN THE PARTY IS OVER?
You, the customer, will need to inspect the unit to make sure that there will only be a reasonable amount of cleaning required by our staff. If the unit is not in the same condition of cleanliness, there will be an additional cleaning fee of $100.
• HOW MUCH SPACE DO I NEED TO SET UP A BOUNCER?
Please measure! 20’ x 20’ area is required for the Bouncy Castle Classics. A 25 x 25 area is required for the Combo Bouncy Castles. For all other inflatables, please add an additional 5 feet on all sides. Height requirements vary between each unit, so please measure ceiling heights! The area should be flat, free of debris, rocks, and trees. We can set up on grass, pavement, or indoors.
• HOW STRICTLY DO YOU KEEP YOUR SCHEDULE?
We pride ourselves on our punctuality. We will always deliver our units on time or early. Your booked time is guaranteed to be up and running from start to finish. Our set up and tear down is done before and after your booked time.
• HOW DO I RESERVE AN INFLATABLE UNIT?
Simple! You can book a unit online or call us at 780.872.2282 and one of our friendly “Inflatable Specialists” will reserve your jump and gladly answer any questions you might have. Be sure to check our inventory listing to preview our units prior to calling.
• DO I HAVE TO RENT FOR THE ENTIRE DAY OR CAN I RENT FOR SHORTER/LONGER PERIOD OF TIME?
Our standard rates are for 4 hour or 8 hour rental. All units must be returned the same day. However should the need arise, we can discuss the unit being taken overnight at an additional charge. Please contact us for more information on this.
• WHEN / HOW DO I PAY?
Full payment is due at delivery. We accept cash, certified checks, VISA and Master Card.
• DO YOU OFFER A DISCOUNT FOR RENTING MULTIPLE UNITS?
Please contact us if you have a need for renting multiple units on any single day. We will do our best to work with you and give you the best price.
• WILL THE INFLATABLE HARM MY LAWN?
We cannot guarantee that the inflatables will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days.
• WHAT TYPE OF POWER IS REQUIRED FOR AN INFLATABLE?
The inflatable should be within 50 ft. of a standard household 110 volt outlet. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used and that it be a single breaker. If you would like to set up an Inflatable at a park or place without an electrical outlet near by, we can arrange to use a generator for an additional charge.
• CAN I HAVE AN INFLATABLE AT A PARK?
Yes! Inflatables are great for parks. You must contact the park, in advance, to let them know that you would like to have an inflatable present. If a 110 volt outlet is not available, a generator will be required and you may arrange this or we can supply one for you at an additional charge.
• WHO IS RESPONSIBLE FOR UNDERGROUND UTILITIES?
Our units must be staked into the ground or we can provide sand bags depending on whether it is inside or outside. If the unit requires staking into the ground for stability and safety, we must install stakes. Therefore, the renter is responsible for having all utilities located prior to their party.
• WHAT SHOULD WE DO TO GET READY FOR OUR INFLATABLE RENTAL?
The first thing we like to tell people is…..”measure.” Make sure you know where you want your inflatable rental, and make sure there is enough room. Also, make sure your outside plug is working. That means…. plug something in and test it! We need electricity within 100 feet maximum. The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the inflatable clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don’t water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.
• WHAT ARE YOUR SAFETY RULES / REGULATIONS?
- Always have adult supervision at ALL times, when children are in or around the unit.
- Children must remove their shoes, glasses, ball caps and all other sharp objects prior to entering the unit.
- Keep the number of children in the unit at or below the number indicated in the rental agreement.
- No horseplay or flips.
- Absolutely NO gum, food, drinks, candy, silly string or foreign articles in the unit. These items, especially silly string, are very harmful to the vinyl. And of course, choking could occur while jumping, sliding or climbing. Violation of this rule can result in additional charges for cleaning.
- Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun. We do have a smaller bounce house / slide combo unit for smaller children.
- Do not move the unit from the set up location for any reason.
- Do not use near water.
- Have FUN!
If you have any additional questions, please do not hesitate to contact us.